![]() ![]() Order may come in multiple shipments, however you will only be charged a flat fee.Ģ-10 days after all items have arrived in the warehouse ![]() ![]() Items in order will be sent as soon as they arrive in the warehouse. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. Anyone can use this method to help someone else with a BIFF response by asking 10 simple questions to make it even more effective.Īnother helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.īill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. This Second Edition includes a new chapter on Coaching for BIFF Responses. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of lifeplus additional tips to help you deal with high-conflict people anywhere. A BIFF response is easy to remember, but hard to do. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.īIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.īIFF stands for Brief, Informative, Friendly, and Firm. It can be used at work, earning you respect and success. A BIFF Response can be applied in any communication anywhere online, social media, in a letter or even in person. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.We live in an age of rapid change and instant communication. Anyone can use this method to help someone else with a BIFF response - by asking 10 simple questions to make it even more effective.Īnother helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.īill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. It takes practice This little book gives over 20 examples of BIFF responses for all areas of life-plus additional tips to help you deal with high-conflict people anywhere. ![]() A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. We live in an age of rapid change and instant communication. Print Biff - Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns ![]()
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